Go Turf is committed to protecting your privacy and the personal information collected on this website, by telephone and email correspondence will be treated confidentially. Any use of your personal details that Go Turf may use is outlined in this Privacy Statement.

Go Turf store only essential personal information about you to provide quotations, make sales, collect payments and arrange deliveries e.g. name, contact details, payment method, order and delivery preferences.

We may store any emails for future correspondence.

If you place an order for goods with Go Turf, you will be accepting terms for us to contact you, by email, post, telephone, fax or other reasonable means of communication regarding this product.

You will have the opportunity to unsubscribe at any time by contacting Go Turf directly by emailing your request to sales@goturf.co.uk.

Go Turf will not use the information, without your consent, for any purpose other than processing your order and after care for your product. For these purposes, the information may be stored and processed.

1.0 - General Data Protection Regulation:

The new GDPR standards introduce wide reaching new data protection principles. These bring into force wide sweeping changes that organisations must comply with, helping to improve consistency and safeguards to protect personal data.

1.1 – Data Controller:

As a result of the new legislation, Go Turf have a statutory requirement to employ a Data Protection Controller. Should you have any data protection questions, please contact sales@goturf.co.uk with your particular query.

1.2 – What information do we collect about you?

We may collect and process the following data about you (‘your information’):

  1. information that you submit online via our website (e.g. names, addresses and contact details);
  2. any correspondence (e.g. email, post) you send to us;
  3. details of your visits to our website and the resources that you access (which may include, amongst other things, traffic data and communication data); and
  4. details of transactions you carry out or orders you place through the website.
  5. delivery instructions and order preferences.

We are aware that your information may be confidential and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements.

1.3 - How will we use your information?

We use your information in the following ways:

  1. to ensure that the website’s content is presented as effectively as possible for you;
  2. for our internal purposes, such as quality control, site performance, system administration and to evaluate use of the website, so that we can provide you with enhanced services;
  3. to notify you about changes to our services;
  4. to provide you with information, products or services that you request from us, or which we feel may interest you (providing that you consent);
  5. to create reports to assist with future marketing;
  6. to carry out our obligations arising from any contracts with you and for billing and delivery purposes; and
  7. to enable you to participate in the features of the website, when you choose to do so.

1.4 – Marketing:

Your details will not be used for any marketing relating activity unless your explicit consent during the checkout process has been given. This is requested in a clear format during the purchasing process. Your consent can be withdrawn at any time, by either clicking unsubscribe or by emailing sales@goturf.co.uk.

1.5 – Individual rights:

You have the right under the legislation to the following:

If you would like to make any of these requests, please send an email to sales@goturf.co.uk.

1.6 – Data Complaints:

Under the new legislation, you have the right to lodge a complaint with a supervisory authority should you believe an offence has occurred. In the UK, the supervisory authority is the Information Commissioner’s Office – www.ico.org.uk.

1.7 With whom do we share your information?

  1. Third parties; we employ a number of other third party companies to perform certain functions on our behalf. This includes fulfilling orders including processing and deliveries, and processing debit/credit card details e.g. Paypal. They are provided with the minimum amount of information required to perform their function and cannot use it for any other purpose.
  2. Statutory/legal bodies etc; if we have to share your information to comply with legal or regulatory requirements, or if we have to enforce or apply our Terms or any other agreements or to protect our rights, property or our customers, etc. This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

1.8 Links to External Sites:

Our website may contain links to enable you to visit other websites of interest. We do not have any control over that website and therefore cannot be responsible for the protection and privacy of any personal information that you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

1.9 Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.